Frequent Questions


How can I restore my purchases?

Just click the 'Restore Purchases' button in the purchase view.
Be aware that purchases on iPhone/iPad and Mac are speparate and cannot be restored across platforms.

How do I activate purchased Add-Ons on my new/other device?

In the purchase view there is button 'Restore Purchases' which will activate all existing purchases for that platform.
Please note that Mac and iPhone/iPad purchases are separate as they come from different App Stores and have different prices. On a Mac you can only restore Mac purchases, on an iPhone or iPad you can only restore purchases made on an iPhone or iPad.

Do I have to buy the Pro Features add-on for each device?

No. However purchases are platform specific. That means add-ons for iPhone/iPad and Mac are separate because these are also separate App Stores.
Example: If you have two Macs, you only need to buy the Mac Pro Features once. (To activate purchased add-ons click the restore button) If you also have an iPhone, you need to purchase the iPhone Pro Features separately.

Can I organize my words in folders or lists?

We think folders and lists are not flexible enough to work with a vocabulary. That is why Wokabulary has a very powerful search and filter.
Just add tags to your words according to your needs. Tags can describe a topic, grammatical function or just the lesson you learnt them in. And as you can add multiple tags to a word, you can filter your words by any of these tag just as you need it.

How do I edit or delete multiple words?

You can select multiple words by holding down the cmd-key while clicking on words. You can select a range of words by holding down the shift-key and clicking on the first and last word of the range.
You can then edit or delete the words just as you would with a single word.

How do I handle synonyms or multiple translations?

To work with multiple translations just create multiple word pairs. Wokabulary automatically recognizes syononyms in the Quiz and counts any of the translations as correct. It might then, however, ask for both translations to make sure you rehearse both words.

How can I use foreign keyboard layouts?

Wokabulary supports any script and language. Often you will need to change the keyboard layout to type foreign characters. To do so you must first activate the keybard layout in the System Settings. Apple have detailed description on how to do that their support site: for iPad and iPhone as well as for Mac Wokabulary can even automatically switch your keyboard layout. On the Mac you can set that up in Settings; on the iPhone or iPad it works out of the box.


Please note that on OS X El Capitan, for automatic keyboard layout switching to work correctly, you need to disable Automatically switch to a document's input source under System Preferences > Keyboard > Input Sources

How do I restore a lost or damaged vocabulary from a backup?

You find detailed description of how to restore a backup here: paper.dropbox.com/doc/How-to-Restore-a-Wokabulary-Language-from-a-Backup.

Can I manually trigger syncing?

Sycing will be performed whenever you add, edit or delete a word. But you can always trigger a sync manually by clicking on the sync status icon in the filter bar.

How come deleted words re-appear after syncing?

That happens, when there are sync conflicts between the platforms. When changes have been made on several devices at the same time (or offline) changes must be merged. In that case deleted words are recreated because Wokabulary does not know if the word has been deleted or created. We don't want you to lose words, so Wokabulary tends to recreate words instead of deleting words. This can be solved by taking all devices online for some time so the sync gets rebalanced and all devices are on the same version again.

I have problems with syncing / syncing does not work. What can I do?

  • Please make sure syncing is activated on all your devices
  • Check if Wokabulary is allowed to use iCloud under System Settings > iCloud
  • Make sure Wokabulary is allowed to receive push notifications System Settings > Notifications
  • Check if on all your devices your are connected to the same iCloud account.
    You can see the active iCloud account in your System Settings > iCloud

In case syncing does not work or you have re-appearing problems, please send us an e-mail describing the problem.

I deleted a language. Can I restore it from another device using the iCloud-Sync?

When you delete a language it will no longer be synced. Otherwise it would keep re-appearing.
To get a deleted language back and have it synced from the current cloud version, just re-create that language in Settings > Language Management. It will then automatically be synced and merged with the existing language on your other devices.

How must a CSV file be formatted for importing?

Unfortunately CSV is not a standardized format and there are lots of different CSV formats.
Wokabulary supports the most common CSV formats as used by most other vocabulary trainers as well as by Apple Numbers and Microsoft Excel. CSV data is expected to meet the following requirements:

  • data sets (= word pairs) are separated by new lines (windows or unix line breaks)
  • values within a data set (=your word, foreign word, comment) are separated by comma or tab
  • the value separator may only be used within values if the value is set in quotes ("")
  • UTF-8 text encoding is recommended

You should be able to set these constraints when exporting your CSV file. If not you can easily modify your CSV file using any text editor. Just open the CSV file in the text editor and use search and replace to set the separators to comma or tabs. Most text editors (like Tincta) also allow you to change the line endings and the text encoding. A perfect sample French-English CSV file should look like this in your text editor:

"house","la maison"
"sun","le soleil"
"flower","la fleur"
"sky","le ciel"
"tree","l'arbre"
....

I cannot find the Quizlet word list download in Wokabulary 4. Has it been removed?

The direct integration of Quizlet has actually been removed in Wokabulary 4.
We think the searching for word lists is much more convenient on Quizlet website than how we could ever integrate it. We want to put our focus on the aspects of actual vocabulary practicing like word management, quiz and statistics.
Of course you can still download word lists directly from Quizlet.com (as CSV-files) and add them to your vocabulary with just a few clicks using Wokabulary's import functionality.

Is there an option to export words as HTML or PDF?

No. Wokabulary can export selected words or complete vocabularies in CSV format. We think the CSV format is the most flexible and useful format. CSV files can be read by every vocabulary trainer as well as by Excel, Numbers, OpenOffice, all browsers and every text editor

Tip: If you really need a PDF or HTML version, export the words as CSV, open that CSV in Excel or Numbers and export from there as HTML or PDF.